At Kenab Riyadh, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy for details.

1. Eligibility for Refunds

1.1. Timeframe
Refund requests must be made within [X days] of receiving your order.

1.2. Condition of Items
To be eligible for a refund, items must:

• Be in their original condition (unused, unassembled, and free from damage).
• Include all original packaging, tags, and accessories.
• Include a receipt or proof of purchase.

1.3. Non-Refundable Items
The following items are not eligible for refunds:

• Custom or made-to-order furniture.
• Clearance or sale items.
• Gift cards or promotional items.

2. Refund Process

2.1. Request a Refund
To initiate a refund, please contact us at:

• Email: [Your Email Address]
• Phone: [Your Phone Number]
  Provide your order number, proof of purchase, and a brief explanation of your request.

2.2. Inspection
Once we receive your returned item, it will be inspected. If the item meets the refund eligibility criteria, your refund will be processed.

2.3. Refund Method
Refunds will be issued using the original payment method. Please allow [X business days] for the refund to appear in your account.

3. Return Shipping

3.1. Customer Responsibility
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3.2. Defective or Damaged Items
If your item arrives defective or damaged, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

4. Exchanges

If you would like to exchange an item, please follow the refund process outlined above. Once the returned item is received and inspected, you can place a new order for the desired item.

5. Cancellations

5.1. Order Cancellations
Orders can be canceled within [X hours] of purchase for a full refund. Once processing has begun, cancellations may not be possible.

Contact Us

If you have any questions about our refund policy, please reach out to us:
Kenab Riyadh